A fine of 17,000 hryvnias was imposed for violations of service rules
The National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and the Provision of Postal Services (NCEC) has fined PrJSC VF Ukraine 17,000 hryvnias. The sanction was applied on November 11, 2026, due to violations of the rules for providing services to end users. This is reported by the portal PromPolitInform, citing information from NCEC.
The basis for holding the telecommunications operator liable was the result of an unscheduled inspection conducted by the commission on September 24, 2026. The inspection was initiated following a complaint from a subscriber regarding a violation of their legal rights while receiving services.
Results of the VF Ukraine inspection
During the oversight activities, the regulator recorded a mismatch between the operator’s operations and the requirements of the Law of Ukraine On Electronic Communications. In particular, the company violated certain provisions of the Rules for Providing and Receiving Electronic Communications Services, approved by government resolution No. 761 of June 25, 2025.
As part of the case, NCEC representatives held a meeting with authorized employees of PrJSC VF Ukraine to clarify the details of the incident. Official explanations provided by the operator to the commission in late September 2026 were also taken into account.
Penalty payment procedure
According to the decision, the administrative and economic sanction was set at 1,000 tax-free minimum income levels. In monetary terms, this amounts to 17,000 hryvnias.
The company is required to transfer the specified amount to the State Budget of Ukraine within 30 days of receiving a copy of the regulator’s resolution. After making the payment, the operator must provide documentary proof of compliance to the NCEC within three days.
The Department of State Oversight, in conjunction with the Legal Support Department of the commission, will monitor compliance with deadlines and funds transfer. The operator has the right to appeal the penalty in an administrative court, although filing a lawsuit does not suspend the execution of the order unless otherwise provided by a court decision.
Photo: NCEC
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