Kyiv residents send about 5,000 requests to the energy company daily
The energy company DTEK has clarified the procedure for consumers in case of power supply interruptions. Experts advise first checking the outage schedules and inspecting internal building networks. This is reported by the portal PromPolitInform, citing the Telegram channel of DTEK.
In the current conditions, it is important for consumers to quickly receive data on the causes of power outages and the time frames for restoring voltage supply. According to energy sector statistics, approximately 5,000 requests are received daily from Kyiv residents; however, a significant portion of them—specifically two-thirds—does not fall under the competence of the distribution company.
Network Verification Algorithm
The first step for a subscriber should be checking against the official schedule, as the situation in the power system is dynamic. The company UKRENERGO can adjust instructions regarding restrictions or implement emergency measures in real time.
If, according to the current schedule, electricity should be present, it is appropriate to contact the building’s maintenance entity, such as an OSBB or housing management office. Often, the lack of light is caused by local accidents in the internal electrical networks of the building, which do not involve main lines.
Optimising Emergency Response Teams
Only after confirming there are no issues in internal building networks should consumers inform DTEK about an accident. This approach allows for significantly optimising the load on the company’s technical personnel.
In particular, an emergency team’s deployment to a single call takes about an hour of working time. Consolidated efforts by consumers and OSBBs regarding the preliminary inspection of the damage site allow energy workers to speed up the liquidation of genuine accidents and return electricity to citizens’ homes faster.
Illustrative photo: JonnyBrazil / CC BY-SA 3.0
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